ZF Services Australia has announced a major overhaul of the business intended to provide improved service for its diverse range of customers that utilise its range of transmission, driveline and suspension components.
“There has been a changing culture within the organisation based around continuous improvement,” said Chris Adcock, Managing Director of ZF Services Australia. “We are not going to do things the same way as we have for the past 20 years.”
At a function held at its Australian headquarters in the Sydney suburb of Arndell Park this week, ZF Services management took key customer and media representatives through its new warehouse and production systems.
The changes include improvements in the management of warranty activities, dealer and partner service network development, warranties on remanufactured and repaired transmissions, as well as the option of transmission oil sampling and subsequent reporting.
The reorganisation in Sydney comes 12 months after the opening of a new facility at Malaga, Western Australia, which doubled the size of the previous building in Perth and increased the service capability and local parts support to the WA market.
Other major improvements to the Sydney facility include a 24/7 technical service line, and an all new mobile service unit, further strengthening ZF’s field service offering. The telephone technical service is available nationwide around the clock and is manned by a team of Australian based technical support experts. The technical service line can assist with any ZF product issue, be it bus or coach, truck, construction equipment, military applications, or commercial marine, with all enquiries tracked in a database.
Supporting the supply chain, ZF Services Australia currently manages 52,750 active SKUs (Stock Keeping Units) worth a total of $11 million (with $3.5 million in transit at any time), with products sourced from 53 ZF factories located worldwide.
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