With an ambitious mission statement, Wales Truck Repairs has made the safety and compliance of Australia’s truck fleet its first priority. Wales simply won’t compromise on the repair of a truck – which is why they were the first to offer a ‘Lifetime Warranty’.
It is safe to say that Wales is an industry innovator with the experience, expertise and technology to repair a truck to OEM specification and condition. “Every vehicle is thoroughly checked and tested for compliance and returned to you ready for business with minimal downtime and personal stress,” the company said in a recent statement.
Established in 1982, Wales is a family-owned and operated Australian business that is committed to excellence in truck repairs and customer service since day one. This commitment is reflected in their on-going investment in equipment, technology and expertise within their large, state-of-the-art repair facility in Smithfield, NSW.
In the past 30 years, the business has established professional and progressive working relationships with all major insurance companies to expedite a claim and their company structure allows every client to deal directly with one of the principals.
“Our genuine after-repair customer service and professional commitment to the industry (MTA & AHVRA) underscore our reputation as the leading truck repairer in Australia,” the company announced.
“You can count on Wales for a faster assessment and approval of your claim. They have salvage representatives across Australia who have the knowledge and experience to deal with any situation quickly. The experienced Wales administration support team will work with you to expedite your claim and provide a fast and accurate quote to the insurance company for approval using the latest industry specific computer software and digital photography.”
According to Wales, you can count on the long-lasting family business to repair your truck to OEM condition and specification. They have a fully trained and specialised team of tradesmen with all work completed in-house for quality assurance and cost control. In fact, all the work on a truck is electronically monitored and managed in real-time to expedite completion.
And, the on-going investment in equipment such as a purpose-built 100 tonne ‘cold press’ chassis alignment system and a Josam laser alignment jig also plays an important role in getting a truck back in business faster.
“You can count on Wales to give your truck a high quality, fleet specific PPG paint finish that you know will not only look great but last in the tough Australian climate,” the company announced. “Wales has invested in computerised colour-matching and design as well as pressurised paint baking ovens that are the largest and most up-to-date in Australia. Our professional spray painters are passionate about their work, which carries a manufacturer’s lifetime warranty.”
On top of that, Wales has established a continuous quality control system to ensure nothing is left to chance throughout the repair and re-assembly operation. Safety and compliance are their priority and your truck is thoroughly road tested prior to delivery.
“We lead the industry in these important areas associated with the repair of your truck,” the company stated. “We have a proactive environment policy in place to reduce our carbon footprint, and we are certified Forest Friendly and Carbon Reduced. Recently, we have also introduced a new wash bay water recycling plant as part of our on-going commitment to the environment.
“Of course, nobody wants to have an accident. But unfortunately, accidents can’t always be avoided. If it does happen, you can count on the experience and expertise of Wales to repair your truck and get it back in business.”