Brown & Hurley Yatala has received the DAF Dealer of the Year award for the second year running. The business was also named DAF Service Dealer of the Year for 2011 – this is the first a dealership has won two major DAF awards in the same year.
The Yatala branch, which is less than four years old, was named winner of these awards during PACCAR Australia's annual dealer awards event. The Brown & Hurley Group has now received the DAF Dealer of the Year award a record-breaking six times.
The awards are open to PACCAR dealers from various parts of Australia, New Zealand and Papua New Guinea. Dealers are judged on a points system across five main areas, including general dealership performance, truck sales, customer service, finance and parts support.
“In less than four years, Brown & Hurley Yatala has made its mark on the trucking industry, particularly with the DAF range,” said PACCAR Australia's Managing Director, Joe Rizzo during the ceremony. “It continues to lift sales with existing customers and make significant inroads into new markets, which has contributed to DAF's increasing industry profile and market share.
“Like all the dealerships in the group, Brown & Hurley Yatala continues to be successful because of its single-minded commitment to customers. The branch's facilities are among the best in the country, and they're complemented by a team of factory-trained sales, service and support professionals. This is all part of the dealer's dedication to ensuring the best possible customer outcomes in every facet of the business. And that is why Yatala continues to win DAF's highest awards for excellence.”
Dealer Principal, Paul Hurley, accepted the two awards on behalf of his dealership. “These are important industry awards. They are testament to the genuine passion our people have for the DAF product, and their hard work throughout the year. These awards will inspire us to continue to improve on our efforts,” he said.
“Customer service is a term that's often bandied about, but we see it as crucial to our success today and our growth tomorrow. Our goal always is to provide the best possible customer experience; from the presentation of our facilities to the way we conduct business. We have a full range of truck models, quality parts and accessories on hand at all times, so we can help customers with whatever they need at a moment's notice.”
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