Campbellfield is the gateway to Melbourne on Sydney Road (the Hume Highway) and remains regarded as the Victorian capital’s trucking hub. Westar Trucks is ideally located on the corner of Northbourne Road to offer sales, service and spare parts in a location easily accessed by both local and long distance operators.
Westar is part of the Patterson Cheney Group, one of the country’s largest automotive retailers, and the Campbellfield Truck Centre offers a wealth of experience. Whether it is in sales, service and repair or parts supply, Westar can tailor a solution to meet the needs of operators in an industry where efficiency in all aspects of dealer activities is crucial.
Campbellfield boasts 14 service bays equipped with the latest hi-tech equipment to cater for all requirements. Specialised work is carried out to suit customer needs with a number of options available, and should the unforseen occur on the road, a 24 hour breakdown service will have trucks back in business with a minimum of fuss.
The same attention to detail applies to sales and according to Tony Elkins, Sales Manager for Western Star and MAN at Campbellfield, the company endeavours to assist those in road transport in every way possible.
“Customers are more than that they are friends,” Tony says. ”This is a people business and everything done here is on a very personal level. When we say we will do something, we must be able to follow through. And to be successful you must understand customer needs and consider their special requirements every step of the way.
“We try to be number one in everything we do, look after our clients’ every need and provide them with the products and services they both expect and demand. It is vital to cater for everybody and we take pride in the fact we have the products and the people to achieve that.”
Westar Trucks is also located at Footscray and currently a huge new dealership is under construction at Derrimut due to be opened in June. The locations offer the company and customers a coverage of the Melbourne region putting services in the most important areas – and with a parts centre located at Dandenong, service is second-to-none.
Westar is renowned for its parts supply and service. Campbellfield caters for all truck makes and holds an extensive stock inventory backed by a rapid parts delivery to ensure customers are catered for regardless of the truck or trailer type they operate.
“We have access to all manufacturers for parts and have a dedicated team ready to meet all requirements,” says Spare Parts Manager Craig Mullen. “Knowledge is a big thing in parts and our people are specialists who know what is required and ensure the customer gets what he or she wants in the quickest and most concise manner possible. Our guys are very experienced and providing the right part quickly is what it is all about. They have the parts information to cater for all needs delivering the correct part every time to keep our customers moving.”
A full range of Western Star, MAN and Isuzu trucks is offered and Westar Truck Centre carries an extensive line-up for quick delivery, or offers specialist advice on custom trucks to suit individual applications. Again the experienced sales team is customer focussed and can help with any enquiry to ensure the vehicle ordered matches needs exactly.
“It is the customer that matters and we have a truck for every application, from the smallest duties to the largest heavy haulage tasks and everything in between. We treat everyone equally and it doesn’t matter if they are a one truck or fleet operator, their requirements are a priority and we give the best in backup service,” Tony reinforces.
“The truck market is very competitive but we have built our business on our reputation. We are very positive about where we are going and our team is dedicated to delivering the very best service possible. Like I said it is all about the customers, our friends, who continue to appreciate what we do and the manner in which we do it,” he says with pride.
The new Westar Truck Centre Derrimut facility represents a huge investment in Australia’s road transport business and is located on the corner of Robinson Road and Australis Drive, 300 metres from the exit and entry ramps to the new Deer Park bypass. It will offer the full Isuzu, Western Star and MAN ranges, 34 workshop bays and a huge parts outlet for customers.
The Westar Truck Centre at Footscray will close in terms of sales but will continue as an important parts outlet following the opening of the new dealership as the Patterson Cheney Group expands and keeps pace with changes in road transport while continually meeting customer needs.