Scania’s aftersales offer to the Australian transport, logistics and fleet markets has been overhauled to present a wider range of services in tailored packages.
The new programs are designed to make it easier for owners and operators to keep on top of operating costs.
The newly introduced Scania Services 360 program contains four distinctive packages, offering increasing levels of support, coverage and peace-of-mind.
Each level contains add on services that customers can opt into.
“Our aim is to match our support levels to each business’ needs,” said Scania Australia’s Director of Aftersales, Stefan Weber.
“We have simplified the offering across our fleet maintenance and management programs, using feedback from customers as well as incorporating the latest digital tools, available across a range of devices both desktop and mobile, that help operators stay in touch with how hard and productively their assets are working.
“With Scania Services 360 we want the assets to sweat, not the fleet managers or their drivers.
“Uptime is the core driver of all Scania’s aftersales efforts and services, from regular or preventative maintenance to monitoring vehicle performance, efficiency and reliability.
“With new digital services at hand we can provide a relevant and valuable set of tools to customers, tools we know can deliver savings in time and effort, for example, transforming tedious paperwork into automated reality. It adds up to real world value.
“A key benefit is that with four levels of support, it is up to the customer to determine which services they want to use, we’re not prescribing to them, they can choose exactly what they find most beneficial.”
Scania’s Services 360 packages start with core essentials and build to provide comprehensive support options that take care of a fleet’s major maintenance and operational demands.
Scania Services 360 – CORE
For operators who want a solid foundation for reliable operations, the Scania Services 360 CORE package combines flexible/periodic maintenance with a full suite of digital services, tools and insights from the included Control package.
Through flexible/periodic maintenance, an individual plan is automatically generated based on the needs specific to each vehicle, taking driving conditions, geographic topology, climate, PTO-activation and payload into account, just to name a few.
“We strongly believe that the flexible/periodic maintenance approach combined with a suite of digital tools and services to strengthen day-to-day administration should be at the core of every transport operation,” Stefan Weber said.
“We know that choosing a level of repair coverage is as much a business strategy decision, as an operational one. So, for operators who want to increase their coverage to also include driveline or chassis and cab repairs, there are more advanced services packages to offer, but we recognise that for some operators the Scania Services 360 Core might be the perfect package just as it is.”
Scania Services 360 – PLUS
For operators willing to manage some productivity challenges in-house, while still not having to worry about potential driveline issues, the Scania Services 360 – PLUS package can strike an ideal balance between coverage and cost.
The driveline repair service in the PLUS package helps to minimise any impact on productivity with repair coverage focused on the most critical vehicle components, further combined with smart vehicle-specific flexible maintenance plans to maximise time spent in operation.
The Scania Services 360 PLUS package delivers a full suite of digital tools and services to improve the efficiency of your fleet management through automating and streamlining tasks and increasing fleet overview and operational insights.
Scania Services 360 – FULL
This package is ideal for businesses focused on transport logistics. It includes full repair and maintenance coverage plus a suite of digital tools and insights.
With added chassis and cab as well as driveline repair coverage, Scania workshops are ready across Australia for any type of productivity-affecting vehicle failures.
Scania Services 360 – PRO
This delivers ultimate uptime, peace-of-mind and 100 per cent focus on the business and logistics side of a fleet’s operation. Services include proactive repair and vehicle maintenance coverage, and the package is designed to significantly reduce productivity-affecting risks in a fleet by providing a highly supported, outsourced approach.
The Scania Australia Services 360 program has been introduced from May 2026.
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