NHVR calling for permit application feedback

The National Heavy Vehicle Regulator (NHVR) is looking for feedback from the trucking industry as it prepares to take over responsibility for the issuing of access permits for heavy vehicles after September 1, 2013. The NHVR want to know how tracking operators feel about the level of service they are currently experiencing when making applications for permits.

“We are focusing on heavy vehicle access first as it is one of the prime areas where gains will be made in shifting to one single national regulator,” said NHVR CEO Richard Hancock. “We want to hear from operators who have made an application and what was their experience like. It’s important that people let us know what is working well and what could work better, so we can identify where improvements can be made and establish what our performance standards should be.
 
“From 1 September, the NHVR is scheduled to be the single point of contact for heavy vehicle access permit applications. We want to make sure we are providing the right tools and support to deliver a quality service. Consultation is a core element of our operations and we will continue to speak to industry groups and operators directly to shape our customer service into the future.”
 
The survey on heavy vehicle access applications is available on the NHVR website. The survey is open from Monday 15 July to Monday 29 July.

By bringing all of the permit publications into one system, the NHVR is hoping to deliver cost savings to the trucking industry as they will only need one application with one free from a single point of contact in order to gain a permit for any particular journey.

The permit application process will also use just one set of specific criteria to assess the suitability of issuing the permit, as opposed to the current situation where criteria differ under different states and territories regulations.

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