Mack Masters’ Australian teams to take on world-best

Round three of the Mack Trucks global aftersales competition, Mack Masters, wrapped up last month in a nail-biting finale.

The third round ended in a sudden death knock-out between six perfectly scoring Australian teams from Mack Trucks’ dealerships.

These included one team from CMV Truck & Bus Epping, one team from Western Truck Group Townsville, and two teams from both Truck Centre WA Forrestfield and Volvo Commercial Vehicles Prestons.

Mack Masters is designed to increase aftersales competencies, celebrate and promote teamwork among dealership service, warranty and parts professionals by putting teams against each other in knowledge-based aftersales questions.

The competition is ultimately aimed at improving customer satisfaction, and culminates in a global final in Allentown and New York in October where the best aftersales teams from around the world face off over a series of workshop tasks.

The two Australian teams who reigned victorious in the 24-hour Sudden Death battle, Top Dogs from Truck Centre Forrestfield, and V Mac IV+ from Volvo Commercial Vehicles Prestons, are now preparing to take on the best teams from Latin America, Canada and the United States.

Volvo Group Australia Vice President Services and Retail Development, Richard Singer, said he was thrilled to see the strong engagement from Australia for the country’s first year of Mack Masters.

“Mack Masters offers an engaging and challenging competition that doubles as an unparalleled training opportunity for dealer aftersales teams,” he said.

“For our first year competing, we had 79 teams register which really demonstrates the enthusiasm and commitment of our colleagues across the Mack Trucks dealer network.

“A big congratulations to everyone who has taken part, and particularly to our two Finalist teams.”

Mack Trucks Australia Vice President, Tom Chapman, said he is looking forward to watching the two Australian teams throw down in October.

“We take a lot of pride in knowing our dealerships are staffed by some of the most professional and capable staff in the industry,” he said.

“We’re really looking forward to sizing up against some of the best in the world in what we hear is going to be a real spectacle of an event.

“We’re quietly confident that either one of our two dedicated Aussie teams have what it takes to bring home the title.”