Isuzu Trucks is taking a major step in its after-sales support, with the company set to roll out new digital systems designed to keep freight operators on the road longer and with fewer interruptions.
The initiative is made possible through a partnership with international automotive data and technology specialists InfoMedia, which collaborates with over 50 original equipment manufacturers worldwide.
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For Isuzu, it marks one of the first collaborations of its kind in the global truck market.
Isuzu Australia Limited’s National Service business manager, Glenn Jones, says the new approach builds on the company’s long-standing reputation for after-sales service.
“For many years now, Isuzu has been widely known for its industry-leading after-sales approach and vast dealer footprint. It’s been a significant factor in our broader success as a brand here in Australia,” Jones says.
“Another feature of that success has been a thirst for constant improvement and striving to achieve the best possible outcomes for our customers after the sale of the vehicle is over. Adding the specific skill set that InfoMedia brings to the truck market is the natural progression for us in this evolution of improvement.”
The new after-sales system for Isuzu trucks has been designed to deliver tailored quoting, real-time reporting, and accurate vehicle health checks. According to Jones, the focus is on reducing downtime and enhancing communication at every stage of the service process.
“The initial roll-out of these tools is all about updating and streamlining our existing processes, which have served us so well for many years,” he says.
“The tools we’ve developed with InfoMedia are underpinned by the extensive data streams we have in place, translating to many efficiencies for our customers.
“End-to-end, from booking a service appointment, the provision of various vehicle health check reports, through to checking out of the dealership, the ultimate goal of increased uptime and improved communication is at the heart of these enhancements.”
For freight operators, the upgraded after-sales system for Isuzu trucks is expected to reduce costs tied to unplanned downtime and provide faster access to reliable reporting.
“We’ve already got an unmatched after-sales strategy and foundation in place, servicing our many thousands of customers across Australia, and the addition of these data-driven systems will simply strengthen that standing further,” Jones says.
“Ultimately, it’s all about improving the experience and interaction our customers have with the Isuzu brand and, importantly, assisting those customers in achieving greater efficiencies when they invest in one of our quality products.”
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