Hino trucks rates high in Japan

Hino Trucks Japan has received the highest rating for customer satisfaction according to a study conducted by global market research company, J.D. Power Asia Pacific.

Hino ranked highest in a tie in the Light-Duty segment and outright highest in the Heavy-Duty truck segment of the 2012 Japan Light-Duty Truck Ownership Satisfaction Study.

“This is truly a red-letter day for Hino Japan, and one that I'm proud to be associated with,” said Steve Lotter, Hino Australia President and Chief Operating Officer. “J.D. Power's studies measure commercial fleet owners' overall satisfaction with truck manufacturers and their respective dealerships.”

According to the study, satisfaction is measured on a 1000-point scale and is determined by examining four key factors – service, sales, vehicle and cost. Hino ranked highest for customer satisfaction in Heavy-Duty Commercial and Cargo trucks for the fourth year in a row.

“To be ranked highest in customer satisfaction by a leading authority such as J.D. Power really is its own reward,” said Lotter. “Hino strives to make the very best trucks … and is built on the success of our customers – Hino trucks help our customers succeed and our customers help us to succeed.”

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