Hino has awarded its Australian network for excellent customer service and continuity of parts supply.
Hino Australia recently received its 16th successive Parts Department of the Year Award and 13th consecutive Service Department of the Year Award.
Hino Australia Vice President – Product Support, Greg Bleasel, said customer service initiatives such as the new ‘Hino Hub’ and complimentary first service and capped service have proven to be significant factors as to why customers are specifying Hino heavy vehicles.
“To continue to support our customers, we have recently opened new ‘Hino Hub’ satellite parts and service centres in Fairfield (City Hino – Sydney) and Cambellfield (CMI Hino – Melbourne) with future sites planned around Australia in the coming years,” he said.
Hino Australia also acknowledges the importance of having a skilled workforce in supporting its commitment to providing excellent service which is why it is launching a national Master Technician Program.
“After a successful pilot program, we have launched a national Master Technician Program which provides an additional step in the career pathway for our technicians,” said Bleasel.
“This will further provide further skills and training to our current senior technicians, while also assist in addressing the ongoing skills shortage.”
Hino Australia was also presented with a Parts Excellence award for the fourth time.
Bleasel emphasised the importance of such recognition in their dedication to achieving great customer success: “Accolades such as these are a tribute to the hard work and commitment of our dealership and head office staff.”
In other news, the finalists of the inaugural Young Gunnette Award have been named.
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