Dispatch Integrations for Operational Optimisations

One of the biggest challenges facing businesses today is integrating all the many and varied applications needed to improve productivity, which is why vWork has taken time out to ensure its dispatch and scheduling software integrates with the major players for Australian fleet owners.
Seamless data flows can be integrated for the convenience of operations staff.

As a marketplace, the Australian road transport industry presents a rather distinct set of challenges for fleets.

Customers demand they deliver on time; regulating bodies ask they comply to best practice standards; and internal KPIs insist on an elite performance that is reproducible time and again.

Data sharing has increasingly, in recent years, pointed the way for top tier businesses to achieve better alignment across these aspirational criteria. Whether it be for accounting, telematics or task managing, vWork’s off-the-shelf integrations make data sharing between productivity tools easier for fleets in road transport.

Many fleets around the world have taken advantage on these integrations and, as a result, have added exponential value to their wide range of services. Designed from the ground up to be integrated into existing tech stacks, vWork has developed a range of off-the-shelf integrations for accounting and telematics, as well as a flexible API that can connect it with most leading accounting, ERP and CRM tools.

In practical terms this means vWork natively integrates with accounting packages such as MYOB, Xero and QuickBooks and has established integrations to major ERP solutions such as SAP. This enables its users to link delivery directly to invoicing, and according to vWork CEO, Roy Moody, it means fleet owners can get a highly specialised point-to-point delivery experience from vWork without major technical workarounds.

“When the driver completes a job, an invoice is automatically generated in the connected accounting software,” he says. “This can include details such as distance or time travelled, cost of goods delivered and any additional service charges. Dynamic invoice descriptions make it easy for dispatchers to add invoice detail. The invoice is then ready to send to the customer within minutes of job completion.”

The accounting integration also makes it really easy to connect existing customers into vWork so you are not double handling information or duplicating customer records. Similar efficiencies are found in vWork’s telematics integrations.

Having an off-the-shelf integration with the likes of Webfleet, Navman, Linxio and EROAD enables a whole new level of accuracy in dispatch management.

“Telematics integrations with vWork enables you to give dispatchers pin-point GPS accuracy of all vehicles locations,” Roy says. “It means our customers can invoice with absolute accuracy the distance traveled for each job with a time stamped record of that delivery in vWork. It also enables vWork users to replay routes for audit and reconciliation purposes.”

Roy says this is particularly important for highly regulated delivery environments and businesses with complex Service Level Agreements (SLAs) in place.

In constantly looking to deliver the ultimate customer experience in receiving deliveries, vWork also integrates with AskNicely, Salesforce and other customer connected tools to provide an exceptional end-to-end experience.

vWork is designed as a standalone solution and any fleet can get maximum benefit from it as a dispatch and scheduling tool.

According to Roy, the fact you can so easily integrate it into your tech stack creates even greater opportunities for enhancing the customer experience and increasing your overall ROI from using vWork.

“We have native integrations for the most common instances we come across and we are constantly adding new ones,” he says. “Where customers have bespoke or highly customised ERP implementations such as SAP or Dynamics, our very open, mature API means vWork can be integrated for seamless data flow. vWork effectively connects the dots between your door and your customer in ways no accounting, telematics, CRM or ERP software can.”

The vast majority of vWork’s customers have reportedly been either trying to manage dispatch on spreadsheets and paper logs or have tried to make an existing solution bend to do something it’s not designed to do.

“In the current environment, ensuring customers get goods delivered exactly when and where they expect to is paramount to customer satisfaction,” Roy says.

“This includes the ability to communicate with them every step of the way, prove you delivered to any given SLA if asked, and accurately invoice the completed job.”

What vWork delivers is undoubtedly highly specialised. Its ability to integrate with a range of other business-critical tools brings that specialisation into the reach of a much wider range of fleet owners.

Akitio Trucking runs a fleet of 30 vehicles and, since starting to use vWork, it has halved the number of calls between the office and drivers, reduced the time spent reconciling paperwork by 75 per cent and time preparing invoicing by 60 per cent.

Akitio Trucking Director, Alexander Hunink, says there is no need to reconcile manual dockets anymore.

“The more we have automated for the drivers, the better off we are,” he says. “Pulling key EROAD data into vWork streamlines the day-to-day tasks of our drivers. Letting the drivers focus on what they do well and automating the rest.”

Working alongside a user-friendly interface capable of syncing data, systems integration and route optimisation capabilities, vWork can be a complete game changer for fleets looking to optimise their operations.

Invoices for completed jobs can be automatically generated.
Invoices for completed jobs can be automatically generated.
Send this to a friend