Daimler appoints new FleetBoard Customer Care and Operations Manager

In Stuttgart, Daimler has appointed Nayif Demirkaya as the company’s new FleetBoard Customer Care and Operations Manager. He will be responsible for Daimler FleetBoard’s customer service and support.

Born in 1971, Mr Demirkaya is fluent in four languages and has successfully managed the worldwide service and support of Sony Ericsson for 10 years.

When Daimler introduced ‘FleetBoard inside’, the standard installation of the vehicle computer in the new Mercedes-Benz Actros, this resulted in an escalating increase of the FleetBoard customer base.

The appointment of Mr Demirkaya means there will be a single point of contact for hardware and software topics encompassing all FleetBoard’s customer contact issues. Mr Demirkaya will report directly to the company’s board of management.

“With Mr. Demirkaya we have gained a professional for the management of our service and support team,” said director of Daimler FleetBoard GmbH, Markus Lipinsky. “He has the experience it takes to ensure the timely and competent processing of customer queries and complaints. Furthermore he and his team will continuously improve the quality of FleetBoard’s customer service. We are aiming for a top level of customer satisfaction in our telematics peer group.”

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