Newly appointed CouriersPlease (CP) CEO, Richard Thame, has put forward his ambitious growth plan for the company over the next three years.
Thame said it was a pleasure to lead the business through its next phase of growth.
“It is an exciting time to grow one of the country’s most successful and respected parcel delivery companies, in a rapidly changing environment,” he said. “I look forward to taking the business to the next level.”
Over the next three years, Thame will focus on building CP’s capability to meet rapidly growing demand, continuing its strong growth, and transforming the company into one that is suitable, has a flexible workforce, offers customers more choice and has a stronger digital footprint.
“From a growth perspective, we will place great emphasis on the customer experience,” he said. “We will be delivering a comprehensive product suite with a fully digital customer experience that includes self-service products, recognising that we are an extension of the brands that we deliver each day.”
He is also keeping an eye on global growth, in an attempt to cater to overseas industries.
“We want to tap into global eCommerce trade – up to now, we have been leveraging the SingPost network to deliver to other markets,” he said.
“Working with SingPost, we will launch CP cross-border deliveries, for customers importing products into Australia and providing our current local customers with cost effective access to global markets.”
Thame will also be revitalising the CP franchise model, which is backed by more than 800 franchises across 847 active territories.
Thame said that in the next three years, the most successful industry players will be those who digitise their operations, can pivot quickly to respond to external economic, supply chain and environmental changes, and can disrupt the traditional delivery model to deliver an enhanced customer experience.
Last month, a former Aramex sales boss joined CP.