CMV Truck & Bus has unveiled its redeveloped Dandenong dealership, a facility designed with the future in mind.
This state-of-the-art transformation goes beyond meeting current customer and staff needs, and has been built to create enhanced efficiencies, safer working environments and an unparalleled customer experience.
Positioned in a prime industrial location at 77-79 Princes Highway, Dandenong South, the dealership has proudly served Eastern Melbourne since 2006.
Specialising in the sales of Mack and UD Trucks, with parts and service of Mack, Volvo and UD trucks, CMV Truck & Bus Dandenong has become a trusted transport partner in the area.
The redevelopment of CMV Truck & Bus Dandenong was completed following more than 18 months of intensive construction.
Strategic planning helped keep the dealership operational throughout the process, ensuring uninterrupted service for customers.
A key priority for the business was to create a future-ready facility designed to support business growth and keep up with demand in the region.
“This transformation reiterates CMV Truck & Bus’ dedication to investing in its facilities and delivering industry-leading solutions to our growing customer base. Additionally, the expansion includes modern and increased office space to support this continued growth,” said CMV Truck & Bus General Manager Eastern Victoria, Anthony Russell.
With the addition of a new 20,000m² Tech Centre at the rear of the facility, the dealership now has 55 truck bays and generous space for trailers, both inside and under the full-weather canopy.
This assures the long-term viability of CMV Truck & Bus Dandenong to meet the future requirements of customers.
“Our spacious workshops are equipped with the latest diagnostic tools and state-of-the-art equipment, enabling us to reduce turnaround times and enhance efficiency, ensuring drivers can get back on the road quickly to keep their businesses moving,” says Anthony.
The refurbishment involved an upgrade and expansion of the parts warehouse, ensuring rapid availability of genuine components, minimising customer downtime.
Furthermore, the customer centric design features premium amenities such as a lounge with modern comforts, refreshments and a welcoming atmosphere tailored for customers and drivers.
This year CMV Truck & Bus Dandenong appointed a new Branch Manager, Adam Steenbuck, a highly respected individual who has been with the business for over 17 years and started his career as an apprentice.
“I am privileged to take the reins of this innovative dealership, which not only provides the highest level of service but puts the safety of our team and customers first. Safety is at the heart of everything we do and is a core business value, and this new facility is a true reflection of that commitment,” said Steenbuck.
Part of the investment has resulted in four 25-tonne inground knuckle lifts, which allow technicians to raise vehicles safely, ensuring they can perform their tasks with ease and precision.
Additionally, industry-leading pit covers have been installed, further enhancing pit safety standards for staff during a service.
Another key addition is the separate Dangerous Goods Workshop, providing a designated area for safe servicing and repairs on customers specific vehicles.
The dealership recently hosted a showcase event, with almost 200 people in attendance including many valued customers.
The event took place underneath the dealership’s new spacious canopy and guests were greeted with an impressive range of trucks on display, live music and delicious food and drinks.
Attendees had the opportunity to tour the newly refurbished facility and learn more about the dealership’s enhanced capabilities.
Adam Steenbuck hosted the event and explained, “none of this would have been possible without the fantastic support and partnerships with all our customers. We are extremely grateful for all your support in making this possible.”
Volvo Group Australia’s President and CEO, Martin Merrick, was in attendance and officially opened the dealership with CMV Group Executive Director, Paul Crawford.
“This is a dealership of the future, and it means that you the customer will benefit from improved efficiencies and customer experience, plus safety for all involved,” said Merrick.
“I would like to extend my gratitude to the CMV Group for their unwavering partnership and dedication over the past 56 years. Together, we have achieved remarkable milestones.”
Formalities concluded with CMV Group Joint Managing Director, Miles Crawford expressing a “heart felt thank you to all our customers and business partners, team members and special guests for joining in the celebrations.
“This new facility will provide a safe workplace and help support our customers and business partners long into the future,” said Crawford.
This transformation solidifies CMV Truck & Bus’ commitment to meeting the evolving needs of the transport industry while prioritising the safety and satisfaction of customers and staff.
CMV Truck & Bus is a division of the wider CMV Group, who this year celebrates 90 years in business.
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